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V1 is the legacy version of the RTO Suite. Stores on V1 see a single COD Settings page instead of the rules dashboard. Contact support to move to rule-based RTO (V2).
Video walkthrough – Watch on YouTube The COD Settings page restricts Cash on Delivery with three filters and one global Partial COD block. Unlike V2, these settings are store-wide — there is no per-rule Partial COD configuration and no rule application mode.

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COD filtering options

V1 COD Settings page showing the Filter by Collections section with collections assigned for COD restriction

COD Settings on V1 — COD availability is filtered by collections, PIN codes, and users on a single page.

  • Filter by Collections
    • Block COD orders for products under specific collections.
    • Useful for categories with high RTO risk (for example fast fashion, seasonal items).
    • Manage collections directly or browse/search to assign.
  • Filter by PIN Codes
    • Restrict COD for specific regions.
    • Upload a CSV of allowed/restricted PIN codes.
    • Helps reduce risk from unreliable logistics areas.
  • Filter by Users
V1 COD Settings page showing the Filter by Users section with a CSV upload for the restricted user list

COD Settings on V1 — the user filter blocks COD for specific customers, uploaded as a CSV list.

  • Limit COD availability for certain users.
  • Useful for blocking repeat abusers or high-risk profiles.
  • CSV upload supported for user lists.

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Partial COD

Partial COD helps reduce RTO losses by requiring a part of the order to be prepaid before the COD balance is collected.
  • Enable Partial COD: Toggle to activate.
  • Minimum Order Value: Apply Partial COD only on orders above a set amount.
  • Partial Amount Percentage: Define what portion customers must prepay.

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Charging options

  1. Charge only COD amount – Collect a token advance tied to COD.
  2. Charge a fixed amount – Flat charge regardless of order value.
  3. Charge % of order value (excluding COD charges) – Prepaid portion based on subtotal.
  4. Charge % of order value (including COD charges) – Prepaid portion including COD fee.