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The Orders section lists every checkout that completed successfully and became an order on your store. Each order carries the full picture — customer, items, discounts, taxes, payment transactions, and the marketing journey that led to the sale.
Orders shows completed checkouts only. Sessions where the customer dropped off before paying live in Abandoned Checkouts instead.

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The orders list

Open Orders from the left navigation.
Orders table showing order ID, customer, email, phone, amount, payment mode, payment status, and date created for each order

The Orders list, with search, filter, and sort controls above the table and the date range in the top-right.

The table shows: Click any row to open the full order. Use the arrows at the top of an order to step to the previous or next order without going back to the list.
The list loads the last 7 days by default. Widen the date range from the date picker to see older orders.

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Searching and filtering

The search and filter bar is hidden until you ask for it. Click the search and filter icons above the table, or press Cmd/Ctrl + F.
Orders page with the search bar open, a field selector set to All, a Pending payment status filter chip, and an Add Filter button

The search bar with its field selector on the right, an active Pending filter below it, and Add Filter to stack more.

Type your keyword into the search box, then use the selector on its right to choose which field to match against:
Press Esc to close the bar and clear what you typed. Cancel does the same thing.

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Filters

Click Add Filter to pick a filter, then tick the values you want — each filter accepts several at once, and the chip shows what’s selected. Clear inside a filter’s dropdown removes that filter. Add as many as you need; they combine.
  • Pending — payment not yet confirmed, including COD orders awaiting collection
  • Partially Paid — part of the total has been received, as with partial COD
  • Paid — full amount received
  • Refunded — amount returned to the customer
UPI, EMI, Card, Wallet, Net Banking, Pay Later, Snapmint, Online, and COD.
Razorpay, Easebuzz, PhonePe, Cashfree, CCAvenue, PayU, and Snapmint — so you can isolate orders routed through one gateway.
Set from the date button in the top-right, separately from the filter bar. Pick any start and end date. Your selection persists as you move around the dashboard, so you keep the same window when you return.

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Sorting

Use the sort icon at the right of the filter bar. Choose a Sort By field — Created at date or Updated at date — and a Sort Order, ascending or descending. Newest first is the default.
Filters, search, and sorting are all reflected in the page URL — copy the address bar to share an exact view with a teammate.

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Order details

Opening an order shows its payment status, fulfillment status, and creation time in the header, with these panels below.
Order detail page showing order items, order summary with subtotal, shipping, taxes and amount to collect, plus customer, additional details, and transactions panels

An order with its items, summary, customer, additional details, and transactions.

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Items

Every product in the order with variant, image, quantity, unit price, and line total. Line-level discounts show the coupon code and the amount taken off, including bundles, Buy X Get Y groups, add-ons, and upsell items. Use Copy checkout url to grab the checkout link for that session.

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Order summary

The money breakdown for the order:

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Customer

Contact information, shipping address, and billing address, along with how many orders this customer has placed with you. GSTIN and company name appear when the customer supplied them at checkout.

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Transactions

Every payment and refund attempt recorded against the order, showing amount, payment method, gateway, state, and timestamp. This is where to look when a customer says they were charged but the order shows unpaid — a failed or pending transaction will be listed here.

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Conversion details

How the customer reached this purchase:
  • Total sessions — how many browsing sessions preceded the order
  • Checkout visits — how many times checkout was opened
  • Days to conversion — days between first visit and purchase
  • UTM parameters — source, medium, campaign, term, and content, plus gclid and fbclid for Google and Meta ad attribution

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Additional details

Payment method, landing page, referring URL, and the customer’s device and browser for the session that produced the order.

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Exit checkout reasons

If the customer was shown an exit survey during checkout and answered it, their selected options and any free-text feedback appear here.

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Editing an order

Orders can be edited from the order page — add or remove products, change quantities, apply discounts, and adjust shipping charges. Changes sync back to your store.
Editing is unavailable once an order is fulfilled. Make changes before you ship.
Edit Order dialog with product search, an editable line item with quantity stepper and Apply discount link, and a summary showing updated total, shipping, taxes, paid by customer, and amount to collect

The Edit Order dialog — items on the left, a live summary and the confirmation controls on the right.

1

Open the editor

Click Edit in the top-right of the order. The current items load into an editable summary.
2

Change the items

  • Add products — use Search Products or Browse to pick variants to add
  • Change quantity — use the stepper on any editable line
  • Remove — delete a line with the bin icon
Items already fulfilled or paid for may be locked. Only editable lines can be changed.
3

Apply a discount

Click Apply discount on a line, choose a Discount Type — percentage or fixed amount — and enter the Discount Value. The reason you give for a discount is visible to the customer.
4

Adjust shipping

Use Edit shipping fees in the summary to add a shipping charge, or change an existing shipping line’s title and amount.
5

Review and confirm

The summary recalculates as you work, showing the Updated total, shipping, Taxes, Paid by customer, and the resulting Amount to Collect.Before you commit:
  • Enter a Reason for edit so the change is traceable later.
  • Tick Send invoice to customer if the customer should be told about the change. Leave it unticked and, as the dialog notes, your customer won’t be notified.
Click Update Order to apply the changes.

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Exporting orders

Export the orders matching your current filters as a CSV, delivered by email.
1

Set your filters

Apply the date range, search, and filters you want in the export. The export uses exactly what the list is showing.
2

Click Export

Click Export, confirm or change the destination email address, and click Send.
3

Check your inbox

The report arrives within a few minutes.
The CSV includes:
Narrow the date range before exporting a busy store — smaller reports generate and land faster.

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Frequently asked questions

The payment has not been confirmed yet. For COD orders this is expected until the amount is collected. For online payments, open the Transactions panel to see whether an attempt failed or is still processing.
Check the date range first — it defaults to the last 7 days. Also confirm no filter is excluding it, for example a Payment Provider filter set to a different gateway.
The order is already fulfilled. Editing is blocked after fulfillment.
Yes. Edits are applied to the order on your store, so both stay in sync.
The Exit Checkout Reasons panel, when the customer answered the exit survey during checkout.

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Need help?

Contact Support

Questions about a specific order or transaction

Abandoned Checkouts

Sessions that did not convert into orders