FlexyPe Billing and Payments

FlexyPe bills you from a prepaid credit balance. You add credits to your account, and your daily usage charges are deducted from that balance as the month progresses.

We’ve moved from Postpaid to Prepaid billing. Your selling plan has not changed — only when charges are calculated and collected. Nothing about your rates, tiers, or thresholds changes because of this migration.

At a glance

How it works

Charging starts with your first order and is calculated daily.

Your plan

A flat plan amount at the lowest tier, percentage rates above it.

Add credits

Recharge from Settings → Billing & Usage in three clicks.

GST

18% GST is added on top of your recharge amount.

Dashboard terms

Runway, burn, cumulative GMV, credits in/out — explained.

FAQ

The questions merchants ask most about billing.

What changed: Postpaid → Prepaid

	Earlier: Postpaid	Now: Prepaid
When GMV is measured	Once, at the end of the month	Cumulatively, every day
When you’re charged	At the end of the month	From your first processed order, daily
How you pay	Invoice after the cycle	Credits you add in advance
Your selling plan	Unchanged	Unchanged

The change is in timing only. The tier you land in and the rate you pay for that tier are exactly what your plan says they are.

The calculations side by side

Monthly charge = charge applicable to month-end GMV, as per the respective tier

Daily charge = cumulative GMV from day 1 through day X
             → identify the applicable tier
             → charge accordingly

The charge for day X is calculated on the morning of day X+1.

Your selling plan

Your plan is a set of tiers keyed to cumulative sales for the cycle. The lowest tier is a flat plan amount; higher tiers charge a percentage of order value, priced per payment type.

Tier card showing Tier 3 as current at sales above five lakh, with Tier 1 and Tier 2 marked Passed and per-payment-type rates for each tier — Settings → Billing & Usage — the tier card shows your current tier, every threshold, and the rates that apply.

Reading the card above:

Your current tier · this cycle — the tier your cumulative sales have reached. Here, Tier 3 · sales ₹5L+.
Cycle dates and progress — Jul 1 – Jul 31, 2026 · Day 26 of 31, with This cycle ₹11.42L as cumulative sales so far.
Pace projection — On pace for about ₹13.62L by 31 Jul, so you can see a tier change coming.
Tier cards — each shows its sales range and its rates. Tiers you’ve moved past are marked Passed; the one you’re on is marked Current.
Best-rate note — You're on the best available rate appears when you’re on the lowest-priced tier available to you.

For this account:

Tier	Sales range	Charges
Tier 1	₹0 – ₹1.50L	Basic Plan — ₹2,000.00
Tier 2	₹1.50L – ₹5L	COD Order 1.2% · Partial COD Order 1.2% · Paid Order 1.2%
Tier 3	₹5L+	COD Order 1% · Partial COD Order 1% · Paid Order 1%

Rates are per payment type

From Tier 2 upward, rates are quoted separately for each payment type, so a plan can price COD differently from prepaid:

Payment type	What it covers
COD Order	Full cash-on-delivery order
Partial COD Order	Part paid online at checkout, remainder on delivery
Paid Order	Fully prepaid at checkout

The tiers, thresholds, and rates above are from a demo account. Yours may differ — Settings → Billing & Usage always shows the values that apply to your business.

How prepaid billing works

Charging starts with your first order

Billing calculation begins as soon as your first order is processed. No order, no charge.

The plan amount is allocated daily

The flat plan amount for your lowest tier is divided by the number of calendar days in the month:

Month length	Daily charge on a ₹2,000 Basic Plan
30 days	₹2,000 ÷ 30 = ₹66.67
31 days	₹2,000 ÷ 31 = ₹64.52

You’re charged only for the days you actually use the service.

Cumulative GMV is checked

Each day, the system adds up GMV from the first day of the cycle through the current day and identifies the tier that applies to that total.

Tier changes trigger reconciliation

When cumulative GMV crosses a tier threshold, the charge is recalculated for the cycle so far:

A credit is added if more than the required amount was already collected.
A debit is applied if less than the required amount was collected.
Charges from that point on use the higher tier.

Worked examples

Example A — you don't cross the threshold

Assumptions: ₹2,000 Basic Plan for Tier 1 · June (30 days) · service starts June 10 · 21 days of service · the Tier 1 ceiling is not crossed.

Calculation	Amount
Daily plan charge	₹2,000 ÷ 30 = ₹66.67
Service days	21
Total charge	₹66.67 × 21 = ₹1,400.07

You pay for 21 days of service, not the full ₹2,000.

Example B — you cross a threshold mid-month

Stage	What happens
Before crossing	Charges are applied at your current tier’s rate
On crossing	Cumulative sales are recalculated against the new tier
Reconciliation	The difference posts as a credit or a debit on its own row
After crossing	The new tier’s rate applies to subsequent charges

A real crossing, from the table below: on Jul 12 cumulative sales passed ₹5L, moving the account from Tier 2 (1.2%) to Tier 3 (1%). Because the new tier is cheaper, the cycle so far had been over-collected — so a ₹963.43 credit posted on a TIER 2 → TIER 3 row, taking the balance from ₹7,654.18 to ₹8,617.61.

Daily usage rows including a top-up credit of eleven thousand two hundred fifty rupees and a Tier 2 to Tier 3 reconciliation credit of nine hundred sixty three rupees — Daily Usage Breakdown — a TOP-UP row and a TIER 2 → TIER 3 reconciliation row sitting between normal usage rows.

Three row types appear in this table:

Usage rows — one per day, tagged with the tier that applied (TIER 3, TIER 2, TIER 1).
TOP-UP rows — a recharge landing in your balance. Here ₹11,250.00 on Jul 15, taking the balance from ₹6,870.51 to ₹18,120.51. Orders, GMV, and tier are blank because a top-up isn’t usage.
Tier transition rows — tagged TIER 2 → TIER 3, carrying the reconciliation credit or debit for the crossing. Hover the ⓘ icon for the breakdown.

Green amounts with an inward arrow add to your balance (top-ups, reconciliation credits). Amounts with an outward arrow reduce it (daily charges, reconciliation debits).

How to add credits

Open Settings

In your FlexyPe dashboard, go to Settings.

Select Billing & Usage

Open the Billing & Usage page.

Click Add Credits

Use the Add Credits button in the top-right corner and complete the payment.

Available Credits in the left navigation is a shortcut to the same flow.

Settings navigation with Billing and Usage selected, and the Add Credits button in the top-right of the page header — Settings → Billing & Usage — Add Credits sits in the page header; Add credits on the balance strip opens the same flow.

After a successful recharge, the new balance appears under Available Credits and a TOP-UP row appears in your usage history.

GST and taxes

GST at 18% is added on top of your recharge amount. The credits added to your balance equal the pre-tax amount you chose.

Line	Amount
Credits added to your balance	₹1,000.00
GST @ 18%	₹180.00
Total you pay	₹1,180.00

Your invoice shows the sub-total, GST, and total as separate lines, along with any plan or add-on items billed in the same invoice.
Promotional or bonus credits are not taxed — GST applies only to the amount you pay for.
Add your GSTIN under Store Details so it appears on your invoices and you can claim input credit.

Invoices are available on the Billing & Usage page. Always reconcile against the invoice — it is the authoritative breakdown for your account.

Recharge and balance requirements

If you have an outstanding amount

Your recharge must cover the outstanding amount and leave a minimum balance of ₹2,000:

Required recharge = Outstanding amount + ₹2,000 minimum balance

How much to recharge

Recommended recharge = Estimated monthly charges + 4–5 days of expected charges

The buffer keeps your checkout running on days when GMV or usage spikes above your estimate.

If your balance runs out, billing has nothing to deduct from. Recharge before days of credit left gets short — the balance strip tells you both your daily spend and your projected balance at cycle end.

Where to view your billing plan

Go to Settings → Billing & Usage. Everything about your billing lives on this one page:

Full Billing and Usage page showing available credits, current tier with all tier rates, and the start of the daily usage breakdown table — The complete Billing & Usage page: balance strip, tier card, and Daily Usage Breakdown, with Usage History / Invoices tabs and a month picker.

Where on the page	What you get
Balance strip (top)	Available credits, days of credit left, daily spend, projected cycle-end balance, account status, Add Credits
Tier card (middle)	Current tier, cycle dates and day count, cumulative sales, pace projection, every tier and its rates
Usage History tab	Daily Usage Breakdown for the selected month
Invoices tab	Invoices for the selected month, including the GST breakdown
Month picker	Switch cycles to review an earlier month

Billing analytics

The balance strip is your early-warning system — it shows a shortfall coming before it happens.

Balance strip showing available credits of thirteen thousand two hundred sixty three rupees, about twenty nine days of credit left, daily spending, projected balance on thirty one July, and an Active status badge — The balance strip on Settings → Billing & Usage.

On screen	What it means
Available credits — `₹13,263.20`	Balance currently available for billing deductions
About 29 days of credit left	Runway — how long the balance lasts at the current rate of spend
Spending ₹448.92 a day	Average daily burn
₹11,018.60 left on 31 Jul	Projected balance at the end of the current cycle
Active	Account status — billing is running normally

How to read them:

A rising daily spend means credits are being consumed faster — usually because sales are growing or you’ve moved up a tier.
A positive projected balance means your credits are expected to last through the cycle.
Days of credit left tells you when to recharge.
If the projected balance is low or negative, recharge now.

Daily usage breakdown

The Daily Usage Breakdown table shows exactly how each day’s charge was calculated.

Column	What it means
Date	The date usage was recorded
Orders	Orders processed that day
Daily GMV	GMV generated that day
Cumulative GMV	Total GMV from the start of the cycle through that date
Tier	Tier applicable to the cumulative GMV — or `TOP-UP` / a `TIER X → TIER Y` transition
Credits in/out	The amount added or deducted that day
Balance	Balance after that day’s charge or adjustment

A row for day X appears on the morning of day X+1, because the charge for day X is calculated using cumulative GMV through the end of day X.

Daily usage breakdown table for July showing date, orders, daily GMV, cumulative GMV, tier, credits in or out, and balance for each day of the cycle — A full cycle in the Daily Usage Breakdown — Tier 1 at the bottom (Jul 1) rising to Tier 3, with a tier transition on Jul 4 and Jul 12 and a top-up on Jul 15.

Reading it bottom to top follows the cycle forward in time: the account starts in TIER 1 on Jul 1, crosses into TIER 2 on Jul 4 and TIER 3 on Jul 12 — each crossing getting its own transition row — and takes a top-up on Jul 15.

Use the month picker above the table to review an earlier cycle, and the sort control in the table header to flip the date order.

Dashboard terms explained

Every term below is a label you’ll actually see on Settings → Billing & Usage.

On screen	Meaning
Available credits	Your usable prepaid balance
About N days of credit left	Runway — how long the balance lasts at your current rate of spend
Spending ₹X a day	Average daily burn across the cycle so far
₹X left on `<date>`	Projected balance at the end of the current cycle
Active	Account status — billing is running normally
Your current tier · this cycle	The tier your cumulative sales have reached
Day N of M	Where you are in the billing cycle
This cycle ₹X	Cumulative sales for the cycle so far
On pace for about ₹X by `<date>`	Projected cycle sales at the current rate — an early signal of a tier change
Passed / Current	Tier states on the tier cards — tiers you’ve moved beyond, and the one you’re on
You’re on the best available rate	You’re on the lowest-priced tier available to your account
Basic Plan	The flat plan amount for the lowest tier, allocated across the days of the month
COD / Partial COD / Paid Order	Payment types a tier can price differently
GMV	Gross Merchandise Value — order value processed through FlexyPe checkout
Daily GMV	GMV generated on that date
Cumulative GMV	GMV totalled from the first day of the cycle to that date — this is what sets your tier
Threshold	The sales value where one tier ends and the next begins
`TIER X → TIER Y`	A tier transition row, carrying the reconciliation credit or debit for the crossing
`TOP-UP`	A recharge landing in your balance
Credits in/out	The amount added to or deducted from your balance on that row
Balance	Your balance after that row’s charge or adjustment
Reconciliation	Recalculation of the cycle’s charges after a tier change
Outstanding amount	Charges that couldn’t be deducted because the balance was insufficient
Billing cycle	The period your sales and charges are measured over

Frequently asked questions

If I go live on the 14th, do I pay the full plan amount for the month?

No. You pay only for the days you use the service. On a ₹2,000 plan in a 30-day month the daily charge is ₹2,000 ÷ 30 = ₹66.67, so going live on June 14 means the plan is charged for June 14–30 — 17 days.

Has my selling plan changed?

No. The plan is the same. Only the timing changed: from month-end postpaid billing to ongoing prepaid calculation and collection.

When does charging begin?

With your first processed order.

What happens when I cross my tier threshold?

Your cycle is recalculated using the higher tier, and the difference is applied as a credit or a debit. Subsequent daily charges use the higher tier.

Can my account have more than two tiers?

Yes. Depending on your plan you may have Tier 1, Tier 2, Tier 3, or more. All of them are listed on the tier card.

Why does my rate differ for COD and prepaid orders?

From Tier 2 upward, rates are quoted per payment type — COD Order, Partial COD Order, and Paid Order can each carry a different percentage. See your selling plan.

What is a TOP-UP row in my usage history?

A recharge that landed in your balance. Orders, GMV, and tier are blank on that row because a top-up isn’t usage.

Why do credits or debits appear in my usage history?

They reconcile what was already charged against what applies to your updated tier when cumulative GMV moves from one tier to another.

What happens if I have an outstanding balance?

Your next recharge covers the outstanding amount and must still leave at least ₹2,000 as available balance.

How much should I recharge?

Estimate your monthly charges and add a buffer of roughly 4–5 days of expected charges.

Is GST included in the amount I recharge?

No — 18% GST is added on top. A ₹1,000 recharge is billed as ₹1,180, and ₹1,000 lands in your balance.

Summary

Your selling plan is unchanged; only the billing timing moved from postpaid to prepaid.
Charging starts with your first processed order.
The lowest tier’s plan amount is divided across the 30 or 31 days of the month, and you pay only for days used.
Higher tiers charge a percentage of order value, priced separately for COD, Partial COD, and Paid orders.
Cumulative sales determine your tier; crossing a threshold triggers reconciliation as a credit or debit on its own row.
18% GST is added on top of your recharge.
A recharge must clear any outstanding amount and leave ₹2,000 minimum balance.
Keep a buffer of 4–5 days of expected charges so checkout is never interrupted.

Exact tiers, thresholds, plan amounts, and rates depend on your merchant configuration. Check Settings → Billing & Usage for the values that apply to you.

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Miscellaneous

FlexyPe Billing and Payments

At a glance

How it works

Your plan

Add credits

GST

Dashboard terms

FAQ

What changed: Postpaid → Prepaid

The calculations side by side

Your selling plan

Rates are per payment type

How prepaid billing works

Worked examples

How to add credits

GST and taxes

Recharge and balance requirements

If you have an outstanding amount

How much to recharge

Where to view your billing plan

Billing analytics

Daily usage breakdown

Dashboard terms explained

Frequently asked questions

Summary

Need help?

Contact Support

General FAQ

​At a glance

How it works

Your plan

Add credits

GST

Dashboard terms

FAQ

​What changed: Postpaid → Prepaid

​The calculations side by side

​Your selling plan

​Rates are per payment type

​How prepaid billing works

​Worked examples

​How to add credits

​GST and taxes

​Recharge and balance requirements

​If you have an outstanding amount

​How much to recharge

​Where to view your billing plan

​Billing analytics

​Daily usage breakdown

​Dashboard terms explained

​Frequently asked questions

​Summary

​Need help?

Contact Support

General FAQ

At a glance

What changed: Postpaid → Prepaid

The calculations side by side

Your selling plan

Rates are per payment type

How prepaid billing works

Worked examples

How to add credits

GST and taxes

Recharge and balance requirements

If you have an outstanding amount

How much to recharge

Where to view your billing plan

Billing analytics

Daily usage breakdown

Dashboard terms explained

Frequently asked questions

Summary

Need help?