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The Abandoned Session Recovery webhook is triggered when a visitor browses your store and shows engagement but does not initiate a checkout session. If no checkout session is created within 15 minutes of their last activity, this webhook fires automatically.
This webhook captures browsing behavior, page visits, and any contact information provided during the session — enabling you to identify high-intent visitors early in their journey and engage them with personalized messaging, retargeting campaigns, or incentives before they leave.
By leveraging this data, brands can reduce early-stage drop-offs and convert browsers into buyers.
A secret key used to verify that the webhook request originated from FlexyPe. Ensure this token is validated to prevent unauthorized access.
The version of the webhook payload. Here, the value will be 2026-05.
The unique identifier of the webhook configured for your store.
The unique identifier for the event that triggered this webhook.
Body The ISO 8601 timestamp when the event occurred.
The type of event. For this webhook, it is ABANDONED_SESSION.
A unique identifier for the event.
Information about the store where the event occurred. Unique identifier for the store.
The Shopify domain of the store (e.g., store.myshopify.com).
The primary domain of the store.
The event-specific data. Customer information captured during the session. The customer’s email address.
The customer’s full name.
The customer’s first name.
The customer’s last name.
The customer’s phone number.
The phone number including the dial code.
List of items currently in the cart. Show Cart Item Properties
URL of the product image.
Client technical metadata. Show Client Meta Properties
IP address of the client.
Marketing and tracking metadata. Initial landing page URL.
List of pages viewed during the session. Show Page View Properties
The URL of the page visited.
The ISO 8601 timestamp of the visit.
List of products viewed during the session. Show Product View Properties
URL of the product image.
The ISO 8601 timestamp of the view.
List of collections viewed during the session. Show Collection View Properties
Shopify collection handle.
URL of the collection image.
The ISO 8601 timestamp of the view.
The last page visited during the session. URL of the last visited page.
The ISO 8601 timestamp of the last visited page.
{ "event_time" : "2026-05-07T10:00:00Z" , "event_type" : "ABANDONED_SESSION" , "event_id" : "evt_456789123" , "store" : { "id" : "store_01" , "name" : "My Awesome Store" , "shopify_domain" : "my-store.myshopify.com" , "main_domain" : "my-store.com" }, "payload" : { "user" : { "email" : "jane.doe@example.com" , "full_name" : "Jane Doe" , "first_name" : "Jane" , "last_name" : "Doe" , "dial_code" : "91" , "phone" : "9876543210" , "phone_with_dial_code" : "+919876543210" }, "cart" : [], "client_meta" : { "client_ip" : "1.1.1.1" , "http_referer" : "https://google.com" , "user_agent" : "Mozilla/5.0..." }, "metadata" : null , "page_viewed" : [ { "url" : "https://my-store.com/products/cool-t-shirt" , "timestamp" : "2026-05-07T09:55:00Z" } ], "products_viewed" : [ { "product_id" : 12345 , "variant_id" : 67890 , "title" : "Cool T-Shirt" , "handle" : "cool-t-shirt" , "image" : "https://cdn.shopify.com/products/item.jpg" , "timestamp" : "2026-05-07T09:55:00Z" } ], "collection_viewed" : [], "last_page_visited" : { "url" : "https://my-store.com/products/cool-t-shirt" , "timestamp" : "2026-05-07T09:55:00Z" } } }
