Abandoned Session Recovery

The Abandoned Session Recovery (ASR) Webhook is triggered when a visitor browses your store and shows engagement but does not initiate a checkout session. It helps capture early-stage browsing intent by tracking browsing behavior, page visits, and any contact information provided during the session. An ASR event is sent after 15 minutes of user inactivity, calculated from the visitor’s last recorded activity, provided that no checkout session has been created during that time. Businesses can use this event to identify high-intent visitors early in their journey and engage them with personalized messaging, retargeting campaigns, or incentives before they leave. By leveraging this data, brands can reduce early-stage drop-offs and convert browsers into buyers.

Headers

X-Flexype-Authorization

string

A secret key used to verify that the webhook request originated from FlexyPe. Ensure this token is validated to prevent unauthorized access.

X-Webhook-Version

string

The version of the webhook payload. Here, the value will be 2026-05.

X-Event-Id

string

The unique identifier for the event that triggered this webhook.

Body

event_time

string

The ISO 8601 timestamp when the event occurred.

event_type

string

The type of event. For this webhook, it is ABANDONED_SESSION.

event_id

string

A unique identifier for the event.

store

object

Information about the store where the event occurred.

Show Store Properties

string

Unique identifier for the store.

name

string

Name of the store.

shopify_domain

string

The Shopify domain of the store (e.g., store.myshopify.com).

main_domain

string

The primary domain of the store.

payload

object

The event-specific data.

Show Payload Properties

user

object

Customer information captured during the session.

Show User Properties

string

The customer’s email address.

full_name

string

The customer’s full name.

first_name

string

The customer’s first name.

last_name

string

The customer’s last name.

dial_code

string

The country dial code.

phone

string

The customer’s phone number.

phone_with_dial_code

string

The phone number including the dial code.

cart

array

List of items currently in the cart.

Show Cart Item Properties

product_id

number

Shopify product ID.

variant_id

number

Shopify variant ID.

quantity

number

Quantity of the item.

price

number

Price of the item.

title

string

Title of the product.

handle

string

Shopify product handle.

image

string

URL of the product image.

client_meta

object

Client technical metadata.

Show Client Meta Properties

client_ip

string

IP address of the client.

http_referer

string

HTTP referer URL.

user_agent

string

Browser user agent.

metadata

object

Marketing and tracking metadata.

Show Metadata Properties

orig_referer

string

Original referer URL.

referer_host

string

Host of the referer.

landing_page

string

Initial landing page URL.

utm

array

List of UTM parameters.

page_viewed

array

List of pages viewed during the session.

Show Page View Properties

url

string

The URL of the page visited.

timestamp

string

The ISO 8601 timestamp of the visit.

products_viewed

array

List of products viewed during the session.

Show Product View Properties

product_id

number

Shopify product ID.

variant_id

number

Shopify variant ID.

title

string

Title of the product.

handle

string

Shopify product handle.

image

string

URL of the product image.

timestamp

string

The ISO 8601 timestamp of the view.

collection_viewed

array

List of collections viewed during the session.

Show Collection View Properties

collection_id

number

Shopify collection ID.

name

string

Name of the collection.

handle

string

Shopify collection handle.

image

string

URL of the collection image.

timestamp

string

The ISO 8601 timestamp of the view.

last_page_visited

object

The last page visited during the session.

Show Last Page Visited

url

string

URL of the last visited page.

timestamp

string

The ISO 8601 timestamp of the last visited page.

{
  "event_time": "2026-05-07T10:00:00Z",
  "event_type": "ABANDONED_SESSION",
  "event_id": "evt_456789123",
  "store": {
    "id": "7607482d-ccf2-47a4-9a39-6a651357a1d5",
    "name": "My Awesome Store",
    "shopify_domain": "my-store.myshopify.com",
    "main_domain": "my-store.com"
  },
  "payload": {
    "user": {
      "email": "[email protected]",
      "full_name": "Jane Doe",
      "first_name": "Jane",
      "last_name": "Doe",
      "dial_code": "91",
      "phone": "9876543210",
      "phone_with_dial_code": "+919876543210"
    },
    "cart": [
        {
            "product_id": 9945414435106,
            "variant_id": 50597437931810,
            "quantity": 1,
            "price": 189,
            "title": "Cool T-Shirt",
            "handle": "cool-t-shirt",
            "image": "https://cdn.shopify.com/products/item.jpg",
        }
    ],
    "client_meta": {
      "client_ip": "1.1.1.1",
      "http_referer": "https://google.com",
      "user_agent": "Mozilla/5.0..."
    },
    "metadata": null,
    "page_viewed": [
      {
        "url": "https://my-store.com/products/cool-t-shirt",
        "timestamp": "2026-05-07T09:55:00Z"
      }
    ],
    "products_viewed": [
      {
        "product_id": 9945414435106,
        "variant_id": 50597437931810,
        "title": "Cool T-Shirt",
        "handle": "cool-t-shirt",
        "image": "https://cdn.shopify.com/products/item.jpg",
        "timestamp": "2026-05-07T09:55:00Z"
      }
    ],
    "collection_viewed": [],
    "last_page_visited": {
      "url": "https://my-store.com/products/cool-t-shirt",
      "timestamp": "2026-05-07T09:55:00Z"
    }
  }
}

​Headers

​Body

Headers

Body