Abandoned Session Recovery

The Abandoned Session Recovery webhook is triggered when a visitor browses your store and shows engagement but does not initiate a checkout session. If no checkout session is created within 15 minutes of their last activity, this webhook fires automatically. This webhook captures browsing behavior, page visits, and any contact information provided during the session — enabling you to identify high-intent visitors early in their journey and engage them with personalized messaging, retargeting campaigns, or incentives before they leave. By leveraging this data, brands can reduce early-stage drop-offs and convert browsers into buyers.

Headers

string

A secret key used to verify that the webhook request originated from FlexyPe. Ensure this token is validated to prevent unauthorized access.

string

The version of the webhook payload. Here, the value will be 2025-09.

string

The unique identifier for the event that triggered this webhook.

Body

string

Unique identifier for the merchant’s store in FlexyPe.

string

The Shopify domain/subdomain for the merchant store.

User Object

Contact information captured during the browsing session, if available.

Show properties

string | null

The visitor’s full name, if provided during the session.

string

The visitor’s phone number without country code.

string

The country code associated with the visitor’s phone number.

string | null

The visitor’s email address, if provided during the session.

array

List of products that were viewed or interacted with during the session. This may include items added to cart but not yet checked out.

Show Item Properties

number

Unique identifier for the product in Shopify.

number

ID of the specific product variant viewed or interacted with.

number

Number of units of the product (typically 1 for browsing sessions).

object

Additional custom properties or metadata associated with the product interaction.

ClientMeta Object

Technical metadata about the visitor’s device and request.

Show properties

string | null

IP address of the visitor during the browsing session.

string | null

The URL from which the visitor was referred to your store.

string | null

User agent string from the visitor’s browser or device.

Metadata Object

Marketing attribution and tracking data captured from the visitor’s landing page.

Show properties

array

An array of key–value pairs representing UTM and tracking parameters from the landing page URL.Allowed keys:

fbclid: Facebook Click ID
gclid: Google Ads Click Identifier
utm_medium: Type of marketing channel
utm_source: Origin platform
utm_campaign: Campaign name or identifier
utm_content: Specific content or creative used
utm_term: Paid search keyword or targeting term

Show UTM Parameter Properties

string

One of the allowed analytics parameter keys listed above.

string

The value associated with the given analytics parameter.

string | null

The original referrer URL from which the visitor landed on the store.

string | null

The host domain extracted from the original referrer URL.

string | null

The specific page path on the store where the visitor first landed.

array

A chronological list of pages visited during the browsing session.

Show Page Properties

string

The full URL of the page visited.

string

ISO 8601 formatted timestamp of when the page was visited.

string | null

The URL of the last page the visitor viewed before the session was abandoned.

string | null

ISO 8601 formatted timestamp of the visitor’s last activity in the session.

{
  "merchant_id": "123",
  "shopify_domain": "my-store.myshopify.com",
  "user": {
    "full_name": "Jane Doe",
    "phone": "9876543210",
    "dial_code": "91",
    "email": "[email protected]"
  },
  "cart_items": [],
  "client_meta": {
    "client_ip": "1.1.1.1",
    "http_referer": "",
    "user_agent": ""
  },
  "metadata": {},
  "pages": [],
  "products_viewed": [],
  "collections_viewed": [],
  "last_page_visited": "https://my-store.com/products/cool-t-shirt",
  "last_activity_at": "2025-09-01T09:55:00Z"
}

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Abandoned Session Recovery

Headers

Body

​Headers

​Body

Headers

Body