> ## Documentation Index
> Fetch the complete documentation index at: https://docs.flexype.io/llms.txt
> Use this file to discover all available pages before exploring further.
# Shipping
> Set where you ship, what you charge, and which orders can pay cash on delivery.
Shipping controls what your customers see at checkout: which addresses you deliver to, the rates and delivery estimates offered, and whether cash on delivery is available for a given order value.
It is built in three layers:
Which products a set of shipping rules applies to
Where you ship — by state and country, or by PIN code
What you charge, and whether COD is accepted
## Shipping profiles
Open **Shipping** from the left navigation. Profiles come from your store, each covering a group of products.
Each row shows the profile name and how many **products** and **zones** it covers. Click a profile to manage its zones.
### Keeping profiles in sync
Profiles and their products mirror your store, so the list can fall behind if you have just reorganised products there.
* **Last synced** shows when FlexyPe last pulled from your store
* **Sync** pulls the latest profiles and product counts
Sync after you create a new shipping profile in your store, or after moving products between profiles. Until you do, checkout keeps using the rules FlexyPe already has.
## Shipping zones
A zone is a set of places you deliver to. Inside a profile you'll see each zone with the rates attached to it.
| Column | What it shows |
| --------------------------- | ---------------------------------------------------------------------------------------- |
| **Rate name** | What the customer sees at checkout, for example `Standard` |
| **Estimated delivery time** | The delivery estimate shown beside the rate |
| **Range** | The order values this rate applies to |
| **COD** | Whether cash on delivery is accepted — **Active**, **Partially active**, or **Inactive** |
| **Active** | Toggle the rate on or off without deleting it |
| **Actions** | Edit or delete the rate |
Use the **⋯** menu on a zone to **Edit zone** or **Delete zone**.
### Creating a zone
Click **Add Shipping zone**, give the zone a name, and choose how it is defined.
Search for a country or state and tick everything the zone should cover. Use this for most setups — one zone for domestic delivery, another for international, or separate zones per state where your rates differ.
Upload a CSV of **serviceable PIN codes** — the exact PIN codes this zone delivers to. Use **Download a sample file** to get the required format.
The upload must match the sample format, and the file must be under **10 MB**.
The zone name is internal. As the dialog says, customers won't see it — they only see the rate name and delivery estimate.
## Shipping rates
A rate is a delivery option shown at checkout. Add one with **Add rate** on a zone, or edit an existing one with the pencil icon.
**Name** is what the customer sees at checkout — `Standard`, `Express`, `Free Delivery`.
**Estimated Time** is optional and appears next to it, for example `3-5 Business days`. Leave it blank if you'd rather not commit to a window.
* **Based on order price** — conditions are matched against the cart value
* **Based on order weight** — conditions are matched against total weight
Weight-based rates rely on product weights being set correctly in your store. If weights are missing, price-based rates are the safer choice.
Each condition is a band with a **Min Order Price**, an optional **Max Order Price**, and the **Shipping Charges** to apply:
| Min | Max | Charge | Result |
| ---- | --------- | ------ | ------------------------------- |
| ₹0 | ₹499 | ₹49 | Orders under ₹499 pay ₹49 |
| ₹500 | *(blank)* | ₹0 | Orders of ₹500 and up ship free |
Leave **Max** blank on the last band so it covers everything above the minimum — that's what the zone list means by *"Orders from ₹0 and up"*.
Click **Add Rate** to stack another band.
Tick **Accept cash on delivery** on a band to allow COD for orders in that range, and set an extra **COD charge** if you want one. Leave it unticked and those orders are prepaid only.
COD per band is how you cap risk on high-value orders — accept COD below your threshold, and require prepayment above it. The zone list then shows **Partially active** for that rate.
**Non-serviceable PIN Codes** is optional. Upload a CSV of PIN codes where this rate should not be offered, even though they fall inside the zone. Same format and 10 MB limit as serviceable PIN codes.
Click **Save**. The rate appears in the zone's table and goes live at checkout immediately.
## How customers see it
At checkout, once a customer enters a deliverable address, FlexyPe matches it to a zone, then shows every active rate in that zone whose conditions match the cart. Each option shows its name, delivery estimate, and charge. Whether COD appears as a payment option depends on the band the order value falls into.
If no zone covers the address, or no rate matches the cart, the customer cannot complete checkout for that address.
## Frequently asked questions
No zone covers it. For a state and country zone, confirm the state is ticked; for a pincode zone, confirm the PIN code is in the uploaded list and not in a non-serviceable list on the rate.
Cash on delivery is enabled on some price bands of that rate but not others — usually because COD is allowed below a value threshold and blocked above it.
Add a condition band starting at your threshold with the charge set to ₹0, and leave its maximum blank.
Yes. Use the **Active** toggle in the zone's rate table. The rate stops appearing at checkout but keeps its configuration.
Click **Sync** on the Shipping page to pull the latest profiles and product counts.
Both appear at checkout and the customer chooses. Use distinct price bands if you want only one option shown for a given cart value.
## Need help?
Questions about zones, rates, or COD availability
See the shipping charge applied to each order