> ## Documentation Index
> Fetch the complete documentation index at: https://docs.flexype.io/llms.txt
> Use this file to discover all available pages before exploring further.
# Coupons
> Every discount type FlexyPe supports, the shared setup flow, and how coupons behave together.
Coupons are how you run every kind of promotion at checkout — a flat percentage off, a free gift, buy-one-get-one, bundles, free shipping, or a reward aimed only at customers who bought from you before.
This page covers what every coupon shares: the list, the setup flow, usage limits, and how coupons interact. Each type has its own page for the parts that differ.
## Choosing a type
A percentage or fixed amount off the order or specific products
Buy a qualifying set, get another set discounted or free
Target customers by what they bought before
Add a complimentary product to the order
Remove the delivery charge at checkout
Price a group of items together
Pick by what you're trying to achieve:
| Goal | Type |
| -------------------------------------- | ---------------------------------------------------------------------------------- |
| Run a storewide or category sale | [Amount off Products/Order](/features/coupons/amount-off) |
| Move more units per order | [Buy X Get Y](/features/coupons/buy-x-get-y) or [Bundle](/features/coupons/bundle) |
| Bring back past customers | [Purchase Driven](/features/coupons/purchase-driven) |
| Raise average order value cheaply | [Free Shipping](/features/coupons/free-shipping) above a threshold |
| Clear slow stock without cutting price | [Exclusive Free Gift](/features/coupons/free-gift) |
| Sell multi-packs of one product | [Bundle](/features/coupons/bundle) with single-product packs |
## The coupons list
Open **Coupons** from the left navigation. Every coupon shows its performance alongside its configuration, so you can tell which promotions are earning their discount.
| Column | What it shows |
| ------------------- | ------------------------------------------------------------------------------------------------------------ |
| **Code** | The coupon code, with chips for its type and behaviour — `Automatic`, `Free Shipping`, `Freebie`, `Combines` |
| **Orders** | Orders placed using this coupon |
| **Gross sales** | Order value before the discount |
| **Discount amount** | Total discount given away |
| **Net sales** | What you actually earned after the discount |
| **Date created** | When the coupon was made |
| **Visibility** | Whether customers can see it at checkout |
| **Active** | Turn the coupon on or off without deleting it |
| **Action** | Edit or delete |
Compare **Discount amount** against **Net sales** to spot promotions moving volume without making money. High orders and thin net sales usually means you're discounting revenue you'd have earned anyway.
### Finding coupons
Filter by:
* **Coupon Type** — Cart Amount, Product Amount, Buy X Get Y, Purchase Driven, Freebie, Free Shipping, Bundle
* **Application Type** — Code or Automatic
* **Status** — Active, Scheduled, Expired
* **Platform** — Shopify or FlexyPe
* **Combines** — Combinable or Not Combinable
Sort by created date, updated date, start date, end date, or code.
## The setup flow
Click **Add Coupon** and choose a type. The type determines which fields you see.
Most types then walk through five steps, with a live summary on the right that updates as you go:
**Setup → Condition → User Eligibility → Usage Limits → Preview**
Two types differ. [Purchase Driven](/features/coupons/purchase-driven) adds a **User Behaviour** step after Setup, making six. [Exclusive Free Gift](/features/coupons/free-gift) has no Preview step, making four.
### Step 1 — Setup
**How does the discount apply?**
| Option | Behaviour |
| --------------- | --------------------------------------------------------- |
| **Coupon Code** | The customer must type the code at checkout |
| **Automatic** | Applied for the customer, visible in cart and at checkout |
Use **Automatic** for offers every eligible customer should get, and **Coupon Code** when the discount is earned, targeted, or tied to a specific campaign.
The rest of this step is type-specific — see the individual type pages.
### Step 2 — Condition
| Requirement | Meaning |
| ------------------------------------- | --------------------------------- |
| **No purchase requirements** | Applies to any cart |
| **Minimum/Maximum purchase amount** | Cart value must fall in the range |
| **Minimum/Maximum quantity of items** | Item count must fall in the range |
Requirements can be measured against the **entire cart**, **specific products**, or **specific collections** — so "spend ₹2,000 on skincare" is a valid condition.
### Step 3 — User eligibility
**User Specific** — who can use it:
* **All users**
* **Specific users** — upload a list; a sample file is provided
* **Customer segment** — target a segment
**User Eligibility** — based on order history:
* **All orders**
* **First order only** — new-customer acquisition offers
* **Total order count** — set a minimum and maximum number of past orders
**First order only** is the acquisition lever; **Total order count** is the retention lever. Mixing them up is the most common reason a campaign reaches the wrong audience.
### Step 4 — Usage limits
| Control | What it does |
| ---------------------------------------------------------- | ------------------------------------------------------------------- |
| **Number of times this discount can be used in total** | Hard cap across all customers |
| **Number of times this discount can be used per customer** | Stops one customer draining the promotion |
| **Combine with other discounts** | Allows this coupon to stack with others. Off means it applies alone |
| **Discount active period** | Start date and time, with an optional end date |
| **Disable COD** | Restricts the order to prepaid payment methods only |
**Disable COD** on aggressive discounts. Deep-discount orders paid by cash on delivery are the most likely to be returned, and you've already given away the margin.
### Step 5 — Preview
* **Show discount coupon to customer** — whether the coupon is listed at checkout for customers to find and apply. Leave off for codes shared only through a campaign
* **Custom discount title** and **Custom discount details** — override the wording shown at checkout
Read the summary panel once before submitting. It's the fastest way to catch a promotion that's wider than you intended.
## How coupons behave together
A coupon only stacks with another when **Combine with other discounts** is enabled on it. Otherwise it applies alone, and the customer gets one discount rather than several.
Products given as a free gift are never discounted again by another coupon, even a combinable one.
Automatic coupons apply without the customer typing anything. Visibility is separate — it only controls whether the coupon is listed at checkout.
A coupon with a future start date shows as **Scheduled** and does nothing until then. Past its end date it shows as **Expired**. Both keep their configuration and reporting.
## Frequently asked questions
Check, in order: the coupon is **Active**; today falls inside the **active period**; the cart meets the **purchase requirement**; the customer passes **eligibility**, especially First order only; and neither the total nor per-customer **usage limit** is exhausted.
Both need **Combine with other discounts** enabled. If either has it off, it applies alone.
Yes. Switch off **Active** in the list. Reporting is preserved and you can switch it back on later.
Set **Number of times this discount can be used per customer** under Usage limits.
## Need help?
Questions about a specific coupon or campaign
Discounts tied to a payment method rather than a code