> ## Documentation Index
> Fetch the complete documentation index at: https://docs.flexype.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Free Shipping

> Remove the delivery charge at checkout, with a cap on which shipping rates you'll absorb.

Removes the shipping charge at checkout. Usually the cheapest way to lift average order value — customers add an item to clear the threshold, and you pay only the delivery cost rather than margin on the goods.

<Info>
  Shared setup, eligibility, and usage limits are covered in [Coupons](/features/coupons/overview). This page covers only what's specific to this type.
</Info>

## What this type does

<Frame caption="Free shipping setup — the one type-specific control is the rate exclusion.">
  <img className="rounded-lg" src="https://mintcdn.com/flexype/bFr-dWxa-QGiY3oF/images/features/coupons/freeshipping-setup.png?fit=max&auto=format&n=bFr-dWxa-QGiY3oF&q=85&s=7ae5d6dd549fdc58eb61452353339c32" alt="Free shipping setup step with coupon code or automatic options, discount code field, and an exclude shipping rates over a certain amount checkbox" width="1456" height="816" data-path="images/features/coupons/freeshipping-setup.png" />
</Frame>

| Field                                            | What it does                                       |
| ------------------------------------------------ | -------------------------------------------------- |
| **Exclude shipping rates over a certain amount** | Sets a threshold above which a rate is not covered |

That single control is what stops free shipping becoming expensive. With it, standard delivery is free while premium express delivery stays chargeable.

<Tip>
  Set the exclusion just above your standard rate. If standard is ₹60 and express is ₹250, excluding rates over ₹100 covers standard and leaves express paid.
</Tip>

## How it calculates

| Setup                            | Cart / rate chosen | Result                           |
| -------------------------------- | ------------------ | -------------------------------- |
| Free shipping, no exclusion      | Standard ₹60       | ₹60 off                          |
| Free shipping, no exclusion      | Express ₹250       | ₹250 off — you absorb it all     |
| Free shipping, exclude over ₹100 | Standard ₹60       | ₹60 off                          |
| Free shipping, exclude over ₹100 | Express ₹250       | Not covered — customer pays ₹250 |
| Free shipping, minimum cart ₹799 | ₹650 cart          | Not applied                      |

## Examples

<AccordionGroup>
  <Accordion title="Free delivery over a threshold" icon="truck">
    **Setup:** Automatic · exclude rates over ₹100
    **Condition:** Minimum purchase amount ₹799

    The standard AOV play. Customers see the threshold in the cart and top up to reach it.
  </Accordion>

  <Accordion title="Free standard, paid express" icon="gauge-high">
    **Setup:** Automatic · exclude shipping rates over ₹100
    **Condition:** No purchase requirements

    Everyone gets free standard delivery; anyone in a hurry pays for the upgrade.
  </Accordion>

  <Accordion title="First-order perk" icon="user-plus">
    **Setup:** Coupon code `FREESHIP99` · exclude rates over ₹100
    **Eligibility:** First order only

    Removes the delivery-charge objection for new customers without discounting product prices.
  </Accordion>

  <Accordion title="Weekend campaign" icon="calendar">
    **Setup:** Automatic · exclude rates over ₹100
    **Usage limits:** Active period covering the weekend only

    Time-boxed promotion that switches itself off — no need to remember to disable it.
  </Accordion>
</AccordionGroup>

## Frequently asked questions

<AccordionGroup>
  <Accordion title="Free shipping is costing more than expected.">
    No rate exclusion is set, so expensive express rates are being fully absorbed. Set **Exclude shipping rates over a certain amount** just above your standard rate.
  </Accordion>

  <Accordion title="A customer's rate wasn't covered.">
    Their chosen rate is above the exclusion threshold. This is by design — only rates at or below it are covered.
  </Accordion>

  <Accordion title="Does this work with COD shipping charges?">
    Shipping rates and any COD charge are configured per zone in [Shipping](/features/shipping). This coupon acts on the shipping rate.
  </Accordion>

  <Accordion title="Should it be automatic or a code?">
    Automatic, if the goal is raising order value — the offer only works when customers know about it before checkout. Use a code when it's a targeted campaign perk.
  </Accordion>
</AccordionGroup>

<CardGroup cols={2}>
  <Card title="All coupon types" icon="ticket" href="/features/coupons/overview">
    Shared setup, limits, and combining rules
  </Card>

  <Card title="Shipping" icon="truck-fast" href="/features/shipping">
    Where the rates themselves are configured
  </Card>
</CardGroup>